ONE Insurance is committed to diversity, inclusion, and accessibility throughout our workplace and service offerings. By following the requirements of The Accessibility for Manitobans Act, our team will always meet your needs and abilities and provide products and services that support your dignity and independence.
Our Policy
Policy availability
ONE Insurance’s Accessibility Policy is available to the public and will be provided in an accessible format when requested.
Information and communications
When providing information to or communicating with a person with a disability, ONE Insurance will provide the information in an accessible format with communication support. Our team will work with the person to provide all information in a timely manner and with consideration to their disability.
Accessible service
ONE Insurance provides barrier-free access to all our products and services. Our team will welcome and support all who use assistive devices, support persons or service animals.
Support persons
Any person with a disability who is accompanied by a support person will be welcome to have their support person accompany them as they conduct their business at ONE Insurance. For any event where a fee is charged, no fee will be charged for the support person.
Service animals
Unless otherwise prevented by law, persons with disabilities will be permitted to be accompanied by a service animal.
Disruption in service
In the event that ONE Insurance experiences a disruption in service, our team will prominently display signage on the premises and post an online notice via the ONE Insurance website and social media platforms.
Accessibility requests and feedback process
ONE Insurance has an accessibility requests or feedback form available on our website and at every branch. Our team will confirm the receipt and acknowledgement of your completed form within seven business days.
Employment at ONE Insurance
ONE Insurnace has accessible employment policies and practices in place that ensures a barrier-free work environment for all.
Training
ONE Insurance provides training to all employees on the accessibility requirements under The Accessibility for Manitobans Act, Accessible Customer Service Standard and Accessible Employment Standard.
Management responsibilities
Our Management team is responsible for developing and implementing the accessibility measures, procedures and controls – in compliance with our policy – and ensuring all employees are aware of this policy.
Online services
ONE Insurance is committed to having our online services accessible to all users. To obtain the best user experience, please consider the following tips:
- Adjust your computer’s settings for a better experience
- You can improve your online experience by customizing your computer’s settings to meet your individual needs. For example, you can increase the size of all fonts or change the colour scheme.
- Keep your browser updated.
- We recommend you keep your browsers up-to-date. Newer browsers tend to provide more display options to make content accessible and may work better with assistive technologies. For more information on which browsers we support, visit the Browser Requirements page.
How we have made our website accessible
We have created our website in accordance with the World Wide Web Consortium’s (W3C) Web Content Accessibility Guidelines (WCAG) 2.0. These guidelines assist website developers by describing best practices for creating websites that are accessible to all users.
If you experience difficulties in accessing any content or functionality on our website, please contact us. We are always open to making improvements to provide the best possible online experience for our users.