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Client Services Representative (CSR) – Personal Lines

Location: Warren

One Insurance has proudly served the insurance needs of customers across Manitoba for over 60 years.   We have earned our customers’ trust by providing the guarantee of exceptional insurance products along with exceptional service. We are seeking experienced insurance professionals to join our growing team.

About this Opportunity:

Reporting to the Branch Leader, our Personal Lines CSR’s primary responsibility is to provide outstanding and professional counsel to our clients on their personal lines of insurance. Building solid rapport with existing, assigned, and new clients is essential while providing coverage options that suit their individual needs. The successful candidate will also become familiar with ONE Insurance’s other lines of business in order to cross-sell our wide variety of products/services to our clients.

Performance Objectives:

  • Achieve annually established individual growth and sales objectives 
  • Prospect new customers and opportunities, action all leads 
  • Ensure the retention and growth of assigned Personal Lines Book of Business; ensuring all customer and Book management requirements are managed and reviewing all new policies and cancellations
  • Place coverage with insurance markets while handling the required day to day work and paper flow; performing annual coverage reviews including outlining additional coverage availability
  • Maintain Accounts Receivable and provide claims assistance, involving the Claims Coordinator, as required
  • Provide immediate support with Autopac transactions and other duties as required

Qualifications/Skills:

  • Minimum two (2) years of industry experience managing a Personal Lines book of business 
  • Current Level 2 or 3 Manitoba Insurance License (full CAIB designation is considered a strong asset)
  • Experience with other lines of insurance (Autopac, Farm, Commercial etc.) is considered an asset
  • Familiarity with TAM is considered an asset
  • Organized and efficient with strong attention to detail and the ability to multitask
  • Flexibility and a positive team player approach with effective communication skills

What makes us the ONE to choose?

  • We are a leading insurance brokerage with 11 branches, located either a short drive from Winnipeg or within the city. Each branch is exciting, unique, and provides a customer focused ONE Insurance family atmosphere
  • We provide it all; a pension plan, full company paid benefits, industry leading training, continuing education, and competitive compensation programs. We even provide you with a book of business! 
  • We like to work with the best! Our engaging staff demonstrate ONE Insurance’s core values each day – positive attitude, integrity, honesty, trust, teamwork and accountability

This is your opportunity to bring your skills and passion for clients to a career with a progressive and well respected company! Visit our website at www.oneinsurance.ca to learn more about our branches and teams.

Ready to Apply? We are excited to meet you!  Please apply by email to HR@oneinsurancegroup.ca or forward your resume to:

Human Resources at ONE Insurance Group
363 Main Street
Selkirk, Manitoba R1A 1T5

Company Values

Honesty

We will ensure all information that we present or communicate is truthful, factual, and recognizes our customers’ right to privacy.

Integrity

We will be transparent, operating without hidden agenda, ensuring clarity about our shared purpose and always making the right choices.

Trust

We will develop effective working relationships and seek to assist or support our colleagues whenever needed.

Positive Attitude

We will celebrate success and learn from our experience, while maintaining a positive “can do” attitude at all times. We will demonstrate patience and perseverance regardless of the extent of the challenge.

Accountability

We will ensure that we can be relied upon to own all aspects of our individual role and that when work is assigned or requested that we deliver as promised to customers and to one another.

Teamwork

We will develop effective working relationships and seek to assist or support our colleagues whenever needed.