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Client Services Representative (CSR) – Autopac

Location: Stonewall

One Insurance has proudly served the insurance needs of customers across Manitoba for over 60 years. We have earned our customers’ trust by providing the guarantee of exceptional insurance products along with exceptional service. We are seeking experienced insurance professionals to join our growing team.

About this Opportunity

Reporting to the Branch Leader, our Autopac CSR’s primary responsibility is to provide outstanding and professional counsel to our clients on their Autopac and Driver Licensing products and coverages. This begins with ensuring that all customers feel immediately welcomed in the branch. Building solid rapport with existing, assigned, and new clients is essential while providing coverage options that suit their individual needs. The successful candidate will also become familiar with ONE Insurance’s other lines of business in order to make clients aware of our wide variety of products/services.

Performance Objectives

  • Create an exceptional customer service experience for all clients
  • Action all Autopac transactions immediately in a professional and friendly manner and use the Prospector Program to generate leads with every transaction
  • Follow the ONE Insurance Autopac Customer Service Standards to ensure optimum coverage options are offeredwith every Autopac transaction
  • Actively cross sell auto extension options available through Special Risk Extension, Saskatchewan Mutual Insurance, the ONE Insurance ORV program as well as offer Travel/Health Insurance through Blue Cross, TuGo
  • Provide support to Personal Lines with processing and other duties as required

Qualifications/Skills

  • Minimum two (2) years of insurance industry or comparable customer service experience is preferred
  • Manitoba General Insurance License and IWS Certification are not required but considered an asset
  • Familiarity with TAM is considered an asset
  • Organized and efficient with strong attention to detail and the ability to multitask
  • Flexibility and a positive team player approach with effective communication skills

What makes us the ONE to choose?

  • We are a leading insurance brokerage with 11 branches, located either a short drive from Winnipeg or within the city. Each branch is exciting, unique, and provides a customer focused ONE Insurance family atmosphere.
  • We provide it all; a pension plan, full company paid benefits, industry leading training, continuing education, and competitive compensation programs. We even provide you with a book of business!
  • We like to work with the best! Our engaging staff demonstrate ONE Insurance’s core values each day – positive attitude, integrity, honesty, trust, teamwork and accountability.

This is your opportunity to bring your skills and passion for clients to a career with a progressive and well respected company! Visit our website at www.oneinsurance.ca to learn more about our branches and teams.

Ready to Apply? We are excited to meet you! Please apply by email to HR@oneinsurancegroup.ca or forward your resume to:

Human Resources at ONE Insurance Group
363 Main Street
Selkirk, Manitoba R1A 1T5

Company Values

Honesty

We will ensure all information that we present or communicate is truthful, factual, and recognizes our customers’ right to privacy.

Integrity

We will be transparent, operating without hidden agenda, ensuring clarity about our shared purpose and always making the right choices.

Trust

We will develop effective working relationships and seek to assist or support our colleagues whenever needed.

Positive Attitude

We will celebrate success and learn from our experience, while maintaining a positive “can do” attitude at all times. We will demonstrate patience and perseverance regardless of the extent of the challenge.

Accountability

We will ensure that we can be relied upon to own all aspects of our individual role and that when work is assigned or requested that we deliver as promised to customers and to one another.

Teamwork

We will develop effective working relationships and seek to assist or support our colleagues whenever needed.